If, for any reason, you are not entirely happy with your purchase, you have the flexibility to return the product within 14 days from the date of delivery. We believe in making the return process easy and straightforward. However, the product returned, must be unused and in its original condition and packaging, with all tags still attached.
If return is approved, you’ll be automatically refunded on your original payment method within 10 business days
ORUS reserves the right to process refunds after checking the returned items. In case you have purchased a product from anywhere other than the ORUS Website, the return policies of your source of purchase shall apply.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products
Refund Policy:
In case you have requested the return of any of your products, the refund of the same shall be initiated within 4-7 days after the product is received back in our warehouse.
If refund is approved, you’ll be automatically refunded on your original payment method within 10 business days
Replacement/exchange:
To be eligible for a return, please ensure that the item is in a clean and sellable condition, with all product tags intact in the original packaging. However, The replacement will only be shipped after the initial return has been picked up or delivered.
It’s important to note that we reserve the right to decline returns if the merchandise appears excessively damaged, or misused, or if the product tags are missing, as determined by our team.
Return Process:
You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer’s refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.
